eBook
Living Service

Living Service

Yazar : Silvester, Marc; Ahmed, Mohi
Yayınevi : Pearson Education Limited (UK)
ISBN : 9780273715351
eISBN : 9781292007854
Baskı yılı : 2008
Edisyon : 1
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries.Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service.  This book tells the great untold story of how they did it, and how you can do the same.

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