Services Marketing

Services Marketing


Yazar Christopher Lovelock Jochen Wirtz
Yayınevi Pearson Education
ISBN 9780273756064
Baskı yılı 2011
Sayfa sayısı 648
Ağırlık 1.14 kg
Edisyon 7
Stok durumu Var    Stok detayları
Kargoya teslim 5 gün

For undergraduate courses in Service Marketing


This title is a Pearson Global Edition.? The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.

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The fundamentals of services marketing presented in a strategic marketing framework.

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Organized around a strategic marketing framework Services Marketing provides instructors with maximum flexibility in teaching while guiding students into the consumer and competitive environments in services marketing.

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The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.

PART I -- UNDERSTANDING SERVICE PRODUCTS, CONSUMERS, AND MARKETS Chapter 1: New Perspectives on Marketing in the Service Economy Chapter 2: Consumer Behavior in a Services Context Chapter 3: Positioning Services in Competitive Markets PART II -- APPLYING THE 4Ps OF MARKETING TO SERVICES Chapter 4: Developing Service Products: Core and Supplementary Elements Chapter 5: Distributing Services through Physical and Electronic Channels Chapter 6: Setting Prices and Implementing Revenue Management Chapter 7: Promoting Services and Educating Customers PART III -- MANAGING THE CUSTOMER INTERFACE Chapter 8: Designing and Managing Service Processes Chapter 9: Balancing Demand and Productive Capacity Chapter 10: Crafting the Service Environment Chapter 11: Managing People for Service Advantage PART IV -- IMPLEMENTING PROFITABLE SERVICE STRATEGIES Chapter 12: Managing Relationships and Building Loyalty Chapter 13: Complaint Handling and Service Recovery Chapter 14: Improving Service Quality and Productivity Chapter 15: Striving for Service Leadership

Axess
Axess

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

cardFinans
cardFinans

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

Bonus
Bonus

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

World
World

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

Maximum
Maximum

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

Paraf
Paraf

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 1100.00 TL
2 ay 569.25 TL 1138.50 TL
3 ay 386.83 TL 1160.50 TL
6 ay 206.25 TL 1237.50 TL
9 ay 146.67 TL 1320.00 TL
12 ay 118.71 TL 1424.50 TL

Kredi Kartı (Tek Çekim)
Kredi Kartı (Tek Çekim)

Taksit Taksit Tutar ı Toplam Tutar
Peşin - 1100.00 TL

Bonus, Maximum, Paraf, Cardfinans, Axess ve World özelliği olan tüm kartlar ile ödeme yapılabilir.