For undergraduate courses in Service Marketing
This title is a Pearson Global Edition.? The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.
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The fundamentals of services marketing presented in a strategic marketing framework.
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Organized around a strategic marketing framework Services Marketing provides instructors with maximum flexibility in teaching while guiding students into the consumer and competitive environments in services marketing.
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The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.