Total Responsibility Management:: The Manual

Total Responsibility Management:: The Manual


Yazar Sandra Waddock Charles Bodwell
Yayınevi Greenleaf Publishing
ISBN 9781874719984
Baskı yılı 2006
Sayfa sayısı 192
Stok durumu Tükendi   

Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies - a competitive imperative. Yet it was not always so. Back when the
1 What is responsibility management? : and why bother? 9
2 The business case for r