George Beams Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum, and pr
Chapter 1 Preface Part 2 Empirical Methods and Quality Management Chapter 3 The Quality Standard Part 4 Quality Processes, Structures, and Personnel Chapter 5 Processes and the Quality Movement Chapter 6 Structures and the Quality Movement Chapter 7 Perso