Sect. I | | Strategy and Basics of Quality and Process Improvement | | |
1 | | The Strategic Role of Systems and Software Quality | | 3 |
2 | | Basic Elements of Continuous Process Improvement | | 31 |
Sect. II | | Assessment and Measurement in Systems and Software Development | | |
3 | | CMMI, People CMM, Personal and Team Software Process, eSCM, ITIL, and ISO Standards | | 65 |
4 | | System and Software Measurement Programs | | 115 |
Sect. III | | Improvements and Testing of Systems and Software | | |
5 | | System and Software Development Process Improvement | | 161 |
6 | | System and Software Testing Strategies | | 191 |
7 | | System and Software Beta and Usability Programs | | 249 |
Sect. IV | | Managing and Reporting Data, and a Comprehensive Case Study | | |
8 | | Data Reporting and Analysis | | 299 |
9 | | Systems Development Management Dashboards and Decision Making | | 331 |
10 | | A Case Study: The Journey of Systems, Inc. to CMMI Level 5 | | 371 |
| | Index | | 405 |