Service Management: Operations, Strategy, Information Technology

Service Management: Operations, Strategy, Information Technology


Yazar James A Fitzsimmons Mona J Fitzsimmons
Yayınevi McGraw-Hill Higher Education
ISBN 9780071289276
Baskı yılı 2010
Sayfa sayısı 608
Ağırlık 0.50 kg
Edisyon 7
Stok durumu Var    Stok detayları
Kargoya teslim Aynı gün kargo

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students skills in both strategic and operational issues pertaining to services.
PART I: Understanding Services Chapter 1: The Role of Services in an Economy Chapter 2: The Nature of Services Chapter 3: Service Strategy PART II: Designing the Service Enterprise Chapter 4: New Service Development Chapter 5: Technology in Services Chapter 6: Service Quality Chapter 7: Supporting Facility and Process Flows Chapter 8: Process Improvement Chapter 9: The Service Encounter Chapter 10: Service Facility Location PART III: Managing Service Operations Chapter 11: Managing Capacity and Demand Chapter 12: Managing Waiting Lines Chapter 13: Service Supply Relationships Chapter 14: Growth and Globalization of Services Chapter 15: Managing Projects PART IV: Quantitative Models for Service Management Chapter 16: Capacity Planning and Queuing Models (Computer Simulation) Chapter 17: Forecasting Demand for Services Chapter 18: Managing Facilitating Goods Appendices: Areas of a Standard Normal Distribution Uniformly Distributed Random Numbers [0,1] Values of Lq for the M/M/c Queuing Model Equations for Selected Queuing Models Index

Axess
Axess

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

cardFinans
cardFinans

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

Bonus
Bonus

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

World
World

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

Maximum
Maximum

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

Paraf
Paraf

Taksit Taksit Tutarı Toplam Tutar
Tek çekim - 650.00 TL
2 ay 342.88 TL 685.75 TL
3 ay 230.75 TL 692.25 TL
6 ay 119.71 TL 718.25 TL
9 ay 82.69 TL 744.25 TL
12 ay 64.19 TL 770.25 TL

Kredi Kartı (Tek Çekim)
Kredi Kartı (Tek Çekim)

Taksit Taksit Tutar ı Toplam Tutar
Peşin - 650.00 TL

Bonus, Maximum, Paraf, Cardfinans, Axess ve World özelliği olan tüm kartlar ile ödeme yapılabilir.