We are pleased to present this Global Edition, which has been developed specifically to meet the needs of international Operations Management students. In addition to coverage of the latest concepts and developments in this dynamic field, and now with a g
1 Introduction to Operations Management 2 Competitiveness, Strategy, and Productivity 3 Forecasting 4 Product and Service Design SUPPLEMENT TO CHAPTER 4: Reliability 5 Strategic Capacity Planning for Products and Services SUPPLEMENT TO CHAPTER 5: De