| | | Preface | | |
| | | Acknowledgments | | |
| Ch. 1 | | Your Company Can Benefit from Voice Recognition Solutions | | 1 |
| Ch. 2 | | Implementing Your Companys Voice Recognition Plan | | 21 |
| Ch. 3 | | Creating Products, Services, and Applications with Voice Technology | | 35 |
| Ch. 4 | | Marketing Your Voice Technology Products | | 63 |
| Ch. 5 | | Using Voice Technology to Secure Your Business | | 77 |
| Ch. 6 | | Providing Superior Customer Service and Reducing Costs of Call Centers | | 87 |
| Ch. 7 | | Connecting Phone Customers Faster | | 119 |
| Ch. 8 | | Dictation and Data Entry Applications | | 129 |
| Ch. 9 | | Improving Your Personal Performance: Reducing "Administrivia" | | 163 |
| Ch. 10 | | Managing Your Mail and Messages | | 183 |
| Ch. 11 | | Voices around the World: International Applications | | 193 |
| Ch. 12 | | Web Voices: Internet Applications | | 201 |
| Ch. 13 | | On the Road: Automotive Applications | | 215 |
| Ch. 14 | | Voices in the Home: Home Appliances and Embedded Systems | | 225 |
| Ch. 15 | | You Can Take It with You: Wearable Computers | | 231 |
| Ch. 16 | | Challenges for the Future | | 243 |
| | | Glossary | | 255 |
| | | Further Reading | | 261 |
| | | Index | | 263 |