| | | Introduction: Challenges of Managing in a Network Economy | | 1 |
| App. A | | Analyzing the Strategic Impact of IT | | 19 |
| Module 1 | | Building the Network Economy: Markets and Models | | 23 |
| Ch. 1 | | Creating Business Advantage with IT | | 25 |
| Ch. 2 | | Crafting Business Models | | 45 |
| App. 2A | | Business Model Revenue, Cost, and Asset Options | | 76 |
| Module 2 | | Building the Network Economy: Capabilities and Organization | | 225 |
| Ch. 3 | | Building Networked Businesses | | 227 |
| App. 3A | | Characteristics of the Hierarchy, Entrepreneurial and Networked Organization | | 258 |
| Ch. 4 | | Making the Case for Networked Business | | 263 |
| App. 4A | | Analyzing Business Models | | 284 |
| App. 4B | | Analyzing Financial Performance | | 291 |
| App. 4C | | Approaches to Valuing Public Companies | | 293 |
| Module 3 | | Managing Networked Infrastructure and Operations | | 393 |
| Ch. 5 | | Understanding Internetworking Infrastructure | | 395 |
| Ch. 6 | | Assuring Reliable and Secure IT Services | | 423 |
| Ch. 7 | | Managing Diverse IT Infrastructures | | 451 |
| Module 4 | | Managing and Leading a Networked IT Organization | | 541 |
| Ch. 8 | | Organizing and Leading the IT Function | | 543 |
| Ch. 9 | | Managing IT Outsourcing | | 561 |
| Ch. 10 | | A Portfolio Approach to IT Projects | | 579 |
| | | Conclusion: The Challenges of Managing in a Network Economy Revisited | | 695 |
| | | Annotated Bibliography | | 715 |