Ch. 1 | | Introduction | | 1 |
Pt. I | | Entrepreneurial Adventures | | 9 |
Ch. 2 | | Google: An Entrepreneurial Juggernaut | | 11 |
Ch. 3 | | Starbucks: A Paragon of Growth and Employee Benefits Finds Storms | | 29 |
Ch. 4 | | Boston Beer: Is Greater Growth Possible? | | 46 |
Pt. II | | Marketing Wars | | 61 |
Ch. 5 | | Cola Wars: Coca-Cola vs. Pepsi | | 63 |
Ch. 6 | | PC Wars: Hewlett-Packard vs. Dell | | 86 |
Ch. 7 | | Airliner Wars: Boeing vs. Airbus; and Recent Outsourcing Woes | | 103 |
Pt. III | | Comebacks | | 127 |
Ch. 8 | | McDonalds: Rebirth Through Moderation | | 129 |
Ch. 9 | | Harley-Davidson: Creating An Enduring Mystique | | 147 |
Ch. 10 | | Continental Airlines: Salvaging From the Ashes | | 161 |
Pt. IV | | Marketing Management Mistakes | | 175 |
Ch. 11 | | Borden: Letting Brands Wither | | 177 |
Ch. 12 | | United Way: A Nonprofit Tries to Cope with Image Destruction | | 190 |
Ch. 13 | | DaimlerChrysler: A Merger Made in Hades | | 203 |
Ch. 14 | | Newells Acquisition of Rubbermaid Becomes an Albatross | | 220 |
Ch. 15 | | Euro Disney: Bungling a Successful Format | | 233 |
Ch. 16 | | Maytag: An Incredible Sales Promotion in England; and Outsourcing | | 251 |
Ch. 17 | | Kmart and Sears: A Hedge Fund Managers Challenge | | 267 |
Pt. V | | Notable Marketing Successes | | 281 |
Ch. 18 | | Southwest Airlines: Success Is Finally Contested | | 283 |
Ch. 19 | | Nike: A Powerhouse Brand | | 302 |
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