Pt. 1 | | Introduction to marketing communication | | 2 |
1 | | Introduction to marketing communications | | 4 |
2 | | Communication theory | | 40 |
3 | | The marketing communications industry | | 71 |
4 | | Ethics in marketing communications | | 99 |
Pt. 2 | | Understanding how marketing communications works | | 128 |
5 | | Understanding how customers process information | | 130 |
6 | | Customer decision-making | | 166 |
7 | | Marketing: relationships and communications | | 196 |
8 | | How marketing communications might work | | 227 |
Pt. 3 | | Managing marketing communication | | 254 |
9 | | Integrated marketing communications | | 256 |
10 | | Marketing communications: strategies, tactics and planning | | 287 |
11 | | Marketing communications: objectives and positioning | | 323 |
12 | | Branding and the role of marketing communications | | 354 |
13 | | Managing corporate reputation: identity and branding | | 387 |
14 | | Financial resources for marketing communications | | 415 |
15 | | Evaluating marketing communications | | 442 |
Pt. 4 | | The tools of marketing communications | | 450 |
16 | | Advertising and strategy | | 482 |
17 | | Messages, content and creative approaches | | 506 |
18 | | Sales promotion: principles and techniques | | 537 |
19 | | Public relations | | 564 |
20 | | Sponsorship | | 599 |
21 | | Direct marketing | | 623 |
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