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PART 1: BUSINESS COMMUNICATION FOUNDATIONS Chapter 1. Understanding Business Communication in Todays Workplace Chapter 2. Mastering Team Skills and Interpersonal Communication PART 2: THE THREE-STEP WRITING PROCESS Chapter 3. Planning Business Messages Chapter 4. Writing Business Messages Chapter 5. Completing Business Messages PART 3: BRIEF BUSINESS MESSAGES Chapter 6. Crafting Messages for Electronic Media Chapter 7. Writing Routine and Positive Messages Chapter 8. Writing Negative Messages Chapter 9. Writing Persuasive Messages PART 4: LONGER BUSINESS MESSAGES Chapter 10. Understanding and Planning Reports and Proposals Chapter 11. Writing and Completing Reports and Proposals Chapter 12. Developing Oral and Online Presentations PART 5: EMPLOYMENT MESSAGES AND JOB INTERVIEWS Chapter 13. Building Careers and Writing Resumes Chapter 14. Applying and Interviewing for Employment Appendix A: Format and Layout of Business Documents Appendix B: Documentation of Report Sources Appendix C: Correction Symbols